Most credit management programs record and remind the credit control department of customers whose invoices haven’t been paid on the due date. Then they automatically send an overdue letter.

Then at around 45 days if the invoice has still not been paid a credit controller will phone the customer to find out why payment has not been made.

This is the earliest time that the company will find out that there is a problem with the invoice and, if there is, it will then take several weeks before payment is finally made.

Payment Chaser Major Accounts is a system that will electronically send an e-mail to the customer seven days after it has been raised saying:

Dear Mr. Customer,

Thank you very much for your business!
To ensure that you are happy, we would like you to answer five
simple questions.

Please, click on the link below.

Kind regards

Your Customer Care team

If that link has the following questions:

1. We have recently invoiced you, and as part of our accounting procedure we would like to ask if everything has been received as invoiced? Yes/No

2. Was everything invoiced correctly? Yes/No

3. Were all taxes and charges invoiced correctly? Yes/No

4. Due you intend to pay the invoice by the due date? Yes/No

5. If there are any problems in connection with delivery or invoicing we would appreciate it if you could let us know. Please use the box below to briefly outline them.

Your credit control team would be able to send out invoices to those who claim not to have them and if there are any other problems, sort them out as well.

The benefit to you will be:

• An improvement in your cash flow

• The number of credit controllers required will be reduced

• Your customers will feel they are not dealing with some cold conglomerate

To learn more about Payment Chaser Major Accounts please contact

Tony Dalton on 01926 855920

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